Return Policy

Last Modified: April 12, 2026

1. Eligibility

Returns are accepted ONLY under ALL of the following conditions:

• The return request must be submitted within 48 HOURS of delivery confirmation. No exceptions.

• ONLY sealed perfumes/fragrances are eligible for return.

• The product MUST be in its original sealed packaging, exactly as received — unopened, untampered, with all seals intact.

2. Non-Returnable Items

The following items are NOT eligible for return or refund under any circumstances: • Cosmetics (lipstick, foundation, mascara, eyeshadow, etc.) • Skincare products (moisturizers, serums, cleansers, masks, etc.) • Hair care products (shampoo, conditioner, treatments, etc.) • Body care products (lotions, body wash, deodorant, etc.) • Any opened, used, or unsealed perfume/fragrance • Gift cards and promotional items • Products purchased on sale or with a discount code • Any personal care or hygiene item

This policy exists for health and hygiene reasons and is non-negotiable.

3. How to Request a Return

1. 1

   Log in to your account at velmoralz.com

2. 2

   Go to My Account → Orders → select the order

3. 3

   Click "Request a Return" (only visible within 48 hours of delivery)

4. 4

   Select your reason and submit

4. Return Shipping

• Return shipping costs are the responsibility of the customer.

• If the return is due to our error (wrong item shipped, defective/damaged product), we will cover return shipping.

• Items must be shipped back within 3 days of return approval.

5. Inspection and Refund

• Upon receiving the returned item, we will inspect it to verify it meets our return conditions (sealed, original packaging, undamaged).

• If approved, refunds are processed within 5-7 business days to the original payment method.

• If the item fails inspection (opened, damaged, missing seals), the return will be rejected and the item shipped back to you at your cost.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original (subject to this policy) and place a new order.

7. Damaged in Transit

If your package arrives visibly damaged: • Photograph the damage immediately upon receipt • Contact us within 24 hours at velmoralzae@gmail.com with photos • We will file a claim with the shipping carrier and arrange a replacement or refund

Note: Delivery services are provided by third-party carriers. Velmoralz is not liable for damage caused during transit but will assist in resolving claims.

8. Contact

For return-related inquiries: • Email: velmoralzae@gmail.com • WhatsApp: +971 50 957 7037